Peter F. Nardo
661 Devlin Ct. San Jose, CA 95133-2691
Home: (408)–251-2348 Cell: (408)-571-9427
E-mail: Petenardo@yahoo.com
Highlights of Qualifications
Experience working in construction, plumbing, electrical, sales, customer service, technical and automotive.
Unique capability to work in workshop, offsite customer, tradeshow, and office environments.
Excellent communication skills by phone, written, or verbal. Highly motivated, dependable, and organized.
Certificates earned in business, customer service, and related fields. Accolades from many satisfied clients.
Exceptional organizational skills with the ability to train others. Familiar with Spanish, and Tagalog.
Professional skills
Familiar with reading and interpreting schematics, electrical blueprints, mechanical diagrams, and AutoCAD.
Able to use voltmeters, oscilloscopes, signal generators, board testers, buffers and similar test equipment.
Configured and hardwired control panels, monitoring equipment, alarm panels, and pH calibration systems.
Familiar with applications requiring running of electrical conduit, junction boxes, light fixtures, and controls.
Experienced with sound reinforcement, alarm systems, video surveillance, car audio, and electronics
Rebuilt automotive engines and medical vacuum pumps successfully. Scored 84% on USPS mechanics test.
Maintained and reassembled pumps, transducers, flow meters. Troubleshot and replaced components.
Knowledge of PVC and copper type plumbing in applications for water treatment and home maintenance.
Constructed framing, laid and taped sheet rock and insulation, painted, and installed outlets and switches.
Worked at Philips in a warehouse environment. Can drive a forklift, weld, and work with locks.
Over 30 years of experience in safe driving. Trained in and applied safe lifting practices up to 50 lbs.
Typing measured at 30-35 WPM with accuracy. Knowledge of Word, Excel, PowerPoint, Access and E-mail.
Sales and Customer Support
High volume of cold calls per day. Enjoys fast paced, energetic, and goal driven challenges.
Traveled in the USA and internationally to promote products. Performed at major trade shows & demos.
Consistently ranked among the top 3 salespeople in the last 3 companies where I was in sales.
Maintained press releases, printed materials, web site, help file content and frequently asked questions.
In a team environment achieved a 91.3% Google helpdesk satisfaction rating. Won an award for Tech Writing.
Maintained company technical support and customer databases, stockroom, RMA, and refurbished goods.
Delivered E-seminar presentations, and functioned as web conference coordinator.
Management
Promoted within the company to Field Service Manager. Managed a team of 10 technicians.
Responsible for documenting procedures in Tech support to qualify for ISO 9000 certification.
A self-starting team player with the proven ability to transfer skills to other team members.
Work Experience
2009 Volunteer Worker/Sorter 2nd Harvest Food bank/Milpitas Library
2007-2008 Helpdesk/Dispatch Technician GOOGLE/MILESTONE, Fremont, CA
2006-2007 Mail handler US POSTAL SERVICE, San Jose, CA
2005-2006 Plumbing Technician, Marketing Executive NTI/CALVAC, San Jose, CA
2004 Sales & Marketing, Bank services AMERICAN SAFE, San Jose, CA
2003 Salesperson, Printer Supplies VENTURE FOURTH, Milpitas, CA
2000-2002 Sales & Marketing, Computer Software SOFFRONT SOFTWARE, Fremont, CA
1999-2000 Tech Support Manager AGATE TECHNOLOGIES, Milpitas, CA
1998 Salesman CAD solutions CAMCO, Milpitas, CA
1995–1998 Technical Support Engineer & Manager PHILIPS PPS DIVISION, San Jose, CA
1993–1995 Technical Support Senior, Technical Writer MEDIA VISION, Fremont, CA
1992-1993 Technical Support Representative, PC Storage PERIPHERAL LAND, Fremont, CA
1989-1991 CAD Designer PIER ELECTRONICS, Fremont, CA
1987-1989 CAD Designer ISS DESIGN GROUP, Fremont, CA
1985-1987 PC Technician/Tester TIMESAVERS, Fremont, CA
1984-1985 Technician, PC HDD manufacturing MICROSCIENCE INTL., Sunnyvale, CA
1980-1983 Installer, Car Stereo MATTHEWS, Daly City, CA
Education
2001 UNIVERSITY OF PHOENIX- E-Business major 3.8GPA
1980–1983 COLLEGE OF SAN MATEO- AA DEGREE, Technology
1977-1979 EL CAMINO HIGH-CHSPE, General Education